Politique de remboursement
Return and Refund Policy
At YluxurY, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help!
Returns
- Eligibility: Products can be returned within 15 days of receiving the order. Items must be unused, in the original condition, and in the original packaging to be eligible for a return.
- Return Process: To initiate a return, please contact our customer support team at Y2luxur4y@gmail.com with your order number and the reason for the return. Our team will provide you with detailed return instructions and a return shipping label, if applicable.
Refunds
- Processing Time: Once your returned item is received and inspected, we will process your refund. You will receive an email notification once your refund has been issued. Please allow up to 30 business days for the refund to appear in your original payment method.
- Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 2 days of receiving the product. We will assist you with a return, exchange, or refund for the damaged item at no additional cost.
Shipping Costs
- Customers are responsible for return shipping costs
International Returns
- For international orders, please be aware that you may be responsible for return shipping and customs fees. Please contact our customer service team for more information.
Contact Us
If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to contact our support team at Y2luxur4y@gmail.com.